Call us on 0800 503 728 if you need advice or guidance.
You can also get help from a lawyer or support person.
CAB can also provide help in other languages using Language Connect
Community Law provide free legal help. Visit the Community Law website to find your local Community Law Centre.
You can make a complaint on behalf of a family member or friend.
We will usually need written consent from the person affected or other clear evidence of that person’s knowledge or agreement.
If you're making a complaint on behalf of someone under 18 years old or someone unable to make a complaint themselves you must state the nature of your relationship with that person and the reasons why you're acting on their behalf.
We can exercise discretion to decline a complaint made on behalf of someone else.