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Senior Case Resolution Officer

Permanent, full-time position

Do you want to contribute to a safer, fairer, more respectful New Zealand? Are you interested in making a contribution toward improving the fairness and effectiveness of policing?

The Independent Police Conduct Authority is an independent body set up by Parliament to investigate complaints against the Police and incidents in which death or serious bodily harm has been or appears to have been caused by Police employees.

We are looking for a Senior Case Resolution Officer who can assist the Authority in our complaint management processes.

Your excellent oral and written communication skills will include an ability to manage and discuss complaints from members of the public on a range of different issues relating to Police conduct. Your strong writing and analytical skills will equip you in interpreting large volumes of information in order to propose appropriate courses of action, and to prepare associated correspondence to complainants and other stakeholders.

You will also have well-developed relationship management skills that enable you to liaise with complainants, victims, Police and other stakeholders.

You will be attentive to detail, a meticulous planner and organiser, and trustworthy in working with sensitive and/or confidential material.

An appropriate tertiary qualification is essential. Knowledge and experience of Police or similar law enforcement agency functions would be desirable.

The permanent position is based at the IPCA's head office in Wellington.

Download a copy of the Position Description (PDF 426KB).

Please send your Letter of Application and CV by email to or by post to IPCA, PO Box 25221, Wellington 6146.

Applications for the Senior Case Resolution Officer position close at 12 noon on Friday 18 August 2017.



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