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Contact the Authority


0800 503 728 toll-free within New Zealand

(04) 499 2050


Complaints and general enquiries:

Media and website enquiries:


(04) 499 2053


PO Box 25221
Wellington 6146


Level 10
1 Grey Street
Wellington 6011

Opening Hours

8:30am to 5pm Monday to Friday 

In addition to public holidays the Authority is closed on the Tuesday following Easter Monday and the days between Boxing day and New Year's Day  


Language Line

The Authority can provide an interpreter on the phone for people who wish to use a language other than English. This is a free service called Language Line.

Call the IPCA on 0800 503 728 and tell us what language you speak. Ask for Language Line. You will be asked to wait on the telephone (do not hang up).

Language Line is available 9am to 6pm Monday to Friday.

NZ Relay

People who have hearing or speech impairment or are Deaf or Deafblind, can phone the IPCA through NZ Relay.

NZ Relay is a free national service that supports people to use the phone. All calls are private and strictly confidential.

Information on using NZ Relay is available on their website and by contacting the NZ Relay Helpdesk.

Video Interpreting Service

People who are Deaf and use New Zealand Sign Language (NZSL) can contact the IPCA through the Video Interpreting Service (VIS). VIS is a NZ Relay service and all calls are private and strictly confidential.

VIS is free and is available for phone calls and in-person meetings, 8am to 8pm Monday to Friday.

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